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Privacy Policy

At Brater Hotels, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, whether through our website, mobile applications, hotel properties, or customer services.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact details: Name, email address, phone number, mailing address.

  • Reservation details: Booking dates, room preferences, payment information.

  • Identification information: Passport/ID details (where legally required).

  • Technical data: IP address, browser type, device information, cookies.

  • Communications: Feedback, reviews, surveys, or customer service interactions.

2. How We Use Your Information

We process your information for purposes including:

  • Managing reservations, check-in, and check-out.

  • Processing payments and invoices.

  • Communicating booking confirmations, updates, or special offers.

  • Improving our services, website, and customer experience.

  • Meeting legal obligations (e.g., tax, security, or regulatory requirements).

3. Sharing of Information

We may share your personal data with:

  • Service providers (IT systems, payment processors, marketing tools).

  • Authorities where required by law or for security purposes.

  • Business partners (e.g., loyalty programs, travel agencies) with your consent.

We never sell your personal data to third parties.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined above, and in line with legal or accounting requirements.

5. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Object to or restrict processing.

  • Withdraw consent for marketing communications.

  • Request data portability.

To exercise these rights, please contact us at info@braterht.com.

7. International Transfers

As an international hotel chain, your data may be transferred to and stored outside your home country. We ensure that such transfers comply with applicable data protection laws.

8. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy, please contact:
Brater Hotels
Email: info@braterht.com
Address: Av. Los Jieles S/N y Las Fragatas, Puerto Villamil, Ecuador